About the app

IRCTC (Indian Railways Catering and Tourism Corporation) is an Indian railways app launched by the Indian government that offers railway services such as ticket booking, live updates on train status, and catering and tourism services

Why did i choose to redesign this

• IRCTC is one of the leading apps with over 50 million users and an additional 20,000 new users each day. The app has a large user base, with users ranging in age from 20 to 50, but the majority of them find it difficult to use. The need for multiple sign-ins, ticket purchasing, and payment-related services proves to be complicated and time-consuming.
• I have used this app several times and did not find it particularly user-friendly. I observed that the entire design of the app looked outdated and its interface was complex. The app falls short in terms of overall user experience.
• The goal is to redesign the IRCTC app with a seamless user interface, consistent design and structure, easy and simple navigation, and improved overall user experience.

Research and understanding

User Research

Secondary research

With new users signing up each minute, the app has access to vast amounts of data that can be analysed to gain insights into user behaviour and identify common obstacles that users encounter while using the app that can be addressed for further improvement.

User Survey

I conducted a user survey with a diverse group of active users, using a questionnaire to gather their perspectives on the challenges they encounter while using the app. The ultimate goal was to comprehend their frustrations. Additionally, I requested their feedback and suggested ways for enhancing the product, taking into account their viewpoints.

Pain Points

After gathering and analysing all the information, I put together the main pain points of the users